At Payamark Digital, your satisfaction is important to us. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled for purchases made through our website.

Step 1: Raise a Return / Replacement Request

If you receive an incorrect, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.

To initiate a request, please contact our customer support team through our website or email with complete order details.

For damaged, missing, or incomplete items, the issue must be reported within 2 days of delivery.

Step 2: Review of Your Request

Our support team will review your request and validate the details.

Please allow up to 2 working days for verification and confirmation.

Step 3: Product Pickup

Once your request is approved, we will arrange a reverse pickup through our courier partner.

Customers are not required to self-ship the product unless specifically advised by our support team.

Step 4: Product Inspection & Resolution

After the returned product is received at our facility, it will undergo a quality inspection.

Based on the inspection:

  • A replacement,
  • An exchange, or
  • A refund

will be processed subject to product eligibility and stock availability.

Replacement & Exchange Policy

Once replacement or exchange is approved:

  • Pickup for the original product will be scheduled.
  • After the product passes quality inspection, the replacement or exchanged item will be processed.

If the original product is not available, you may choose:

  • A full refund, or
  • An exchange for a similar or equivalent product.

Replacement / Exchange Timeline (TAT: 3–5 Days)

Replacement items are dispatched within 2–3 business days after successful quality inspection.

Delivery generally takes 3–5 business days from dispatch.

Returns / Replacements Will NOT Be Accepted If:

We reserve the right to reject return or refund requests if:

  • Product shows signs of use, damage, or tampering.
  • Original packaging, label, or accessories are missing.
  • Request is raised after 7 days of delivery.
  • Damage or missing item complaint is raised after 2 days.
  • The item is returned in a condition different from when received.

Order Cancellations

Orders can be cancelled only before dispatch.

Once the order has been shipped, cancellation is not allowed.

Refund Process

For Prepaid Orders:

Refunds will be credited to the original payment method used during purchase.

Refund Timeline (TAT: 3–5 Business Days)

  • Cancelled Orders: Refund processed within 3–5 business days.
  • Returned Orders: Refund processed after pickup and successful inspection.

Partial Returns

For orders containing multiple items:

Each item may be returned individually within 7 days, provided it meets the eligibility conditions.

Contact Us

If you have any questions or require support regarding returns, refunds, or cancellations, please contact us:

🏢 Company Name:
PAYMARK SOLUTIONS PRIVATE LIMITED

📍 Registered Address:
Room No. 12/624, 1st Floor, CP Building, Kadiyangad,
Perambra Menhaniam, Menhaniam,
Kozhikode, Kerala – 673525

📞 Mobile Number:
+91 8086966986

📧 Email:
support@paymarkdigital.com